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Returns Policy

This document outlines the Returns Policy of the SEIKO Boutique Shop 63, Lower Ground Floor, QVB, 455 George Street, Sydney 2000 (SEIKO Boutique)  Phone (02) 9805 4747.

All our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product repaired or replaced if the Product fails to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided to you under this Returns Policy are in addition to other rights and remedies available to you under the law. You may have additional rights to a remedy outside this policy under the Australian Consumer Law. Full details of your consumer rights may be found at

For details, please see the separate guarantee booklet that was supplied with your watch at the time of purchase. 

How to return a SEIKO product

Please choose your purchase carefully. We do not give refunds if you simply change your mind. We are happy to exchange, or, to issue you with a store credit within 7 days provided you supply the proof of purchase (your receipt issued at the time of sale), the items purchased, the guarantee & instruction book, and any additional items issued at the time of sale. All items must be in original condition with no damage or wear including alterations such as band adjustment. Note that products that fall under the Special Order Policy are not eligible for return, exchange, refund, or credit.

Your satisfaction is very important to us. If you are dissatisfied with a product you have purchased from the SEIKO Boutique, please bring the product in-store along with your proof of purchase and completed warranty card that was issued at the time of purchase along with any packaging or additional items issued at the time of purchase. The product will then be examined by one of our expert watchmakers, so that the fault can be assessed. Once this has occurred, we will contact you to discuss what options are available to you. 

This returns policy applies only if the fault appeared within 5 years of the purchase date, although you may have rights under the Australian Consumer Law outside of this period. 

Any refunds, exchanges, additional payments for any lay-by, special order, or purchase can only be made at the SEIKO Boutique where the transaction originated.