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Special Order Terms and Conditions

This document outlines the terms and conditions that apply to each Special Order Agreement entered into with SEIKO Australia Pty Ltd (SEIKO) at the SEIKO Boutique, Shop 63, Lower Ground Floor, QVB, 455 George Street, Sydney 2000 (SEIKO Boutique). 

By entering into a Special Order Agreement with SEIKO, you agree that you have read, understood and agree to these Special Order Terms and Conditions.

1. Eligible Goods 

1.1 You may be able to place an order at the SEIKO Boutique for a product that is not part of the SEIKO Boutique's normal displayed product range. Any such order is a Special Order and is subject to these SEIKO Boutique Special Order Terms and Conditions.

1.2 To find out if a particular product is eligible for a Special Order, please ask in-store. 

2. Special Order Procedure

2.1 Upon receiving a request from a consumer the SEIKO Boutique will seek information on how much the product (Special Order Product) will cost and when it will be available for collection.  This information is normally available within 7 working days.

2.2 SEIKO Boutique will contact the customer and advise the customer of the price and the estimated arrival date of the Special Order Product.

3. Special Order Acceptance

3.1 The Special Order Agreement commences when the customer pays a non-refundable deposit equal to 30% of the Special Order value.

3.2 The SEIKO Boutique will contact you to let you know the date on which the Special Order Goods are available for collection (Collection Date). 

3.3 You must pay the full price for the Special Order Goods within 21 days of the Collection Date.  If you do not pay the full price within 21 days, your Special Order Agreement will terminate, the Special Order Product will be returned to stock and any payments that you have made will be refunded to you, less the Non-Refundable Deposit. 

3.4 You acknowledge that, by their nature, Special Order Products are often particularly rare, bespoke or otherwise difficult to obtain or sell to other customers. By entering into your Special Order Agreement, you acknowledge and agree that the Non-Refundable Deposit reflects SEIKO's reasonable costs relating to this Agreement. 

4. Special Order Payments

4.1 Consumers are welcome to make additional payments. Payments must be made at the SEIKO Boutique. A receipt will be issued for all payments showing the amount paid and the balance remaining outstanding. Additional payments will be refundable if you cancel your Special Order.

5. Collection of Goods

5.1 Payment must be made in full before you collect the Special Order Product. 

5. 2 No band adjustments, engraving or other alterations can be made to the Special Order Product until they have been paid for in full. 

5.1 The Special Order Product can only be collected from the SEIKO Boutique. You can only collect the Special Order Product if you attend the store personally with a copy of your Special Order Agreement and present a photographic personal identity document (eg. Driver’s license).

5.2 No returns, exchanges, refunds, or credits are available for Special Order Products.

6. Warranty 

All applicable guarantees commence when you collect the Special Order Product.

7. Cancellation

7.1 Cancellation by the customer

(a) You are entitled to cancel your Special Order Agreement at any time prior to you collecting the Special Order Product.  

(b) If you do not pay in full for the Special Order Product within 21 days of the Collection Date, you will be deemed to have cancelled your Special Order Agreement.

(b) If you cancel this Agreement, any payments that you have made will be refunded to you, less the Non-Refundable Deposit. 

7.2 Cancellation by SEIKO 

(a) SEIKO may cancel your Special Order Agreement if: 

(i) you breach a term of your Special Order Agreement; or

(ii) SEIKO ceases to trade; or

(iii) the Special Order Product is no longer available due to circumstances outside of SEIKO's control.

5. Special Order Delays

The delivery times of special orders may be outside the direct control of the SEIKO Boutique. The SEIKO Boutique cannot be held accountable for delays in manufacturing, logistics, customs or CITIES.  If there is an extended delay on a Special Order the customer will be notified.  If this delay is greater than 3 months from the original estimated delivery date, you can cancel the Special Order and be refunded any deposit and any additional payments.