Sydney (02) 9805 4747 | Melbourne (03) 9644 5510 | General & Online Sales Enquiries 1300 368 546

COVID-19 Trading Update

Due to the coronavirus (COVID-19) outbreak our trading hours have changed. We will continue to monitor the situation and provide updates should circumstances change but our team are looking forward to welcoming you back to our Boutique.

Our trading hours are as follows;


Monday 9:30am – 6pm
Tuesday 9:30am – 6pm
Wednesday 9:30am – 6pm
Thursday 9:30am - 7pm
Friday 9:30am – 6pm
Saturday 9:30am – 6pm
Sunday 11am – 5pm


Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am - 5pm
Saturday 11am - 5pm
Saturday 11am - 5pm

We will be participating in social distancing in our store, and have increased hygiene practices to ensure a safe environment for our valued customers and staff.

You can contact us directly with any questions or enquiries.

Contact information for Sydney:

Contact information for Melbourne and all other regions of Australia:

How can I enquire on a product or make a purchase?

We offer many ways to shop our Seiko watch assortment. You can connect with one of our boutique team members by phone (contact information above). We may also be able to offer a private appointment, please ask a boutique team member for more details. As always, our website offers a wonderful assortment from our collection for your viewing at any time at We are still accepting multiple forms of payment online or over the phone and continue to ship throughout Australia. A select range of watches is also available for purchase via our e-commerce site

How do I collect my special order?

While there may be some delivery delays due to the COVID-19 restrictions in place, special orders are still in process. As special orders arrive, our team will be in touch with those who have placed orders to discuss payment and delivery options during our boutique closure. Please contact the boutique team to enquire on further details.

Can I collect my repair?

We are still able to assist you on your repairs that are in process. For our Melbourne boutique, please contact the Melbourne service centre directly by phone at 03 9644 5555 or email to

All other repairs are being processed through our head office service centre which remains open with a reduced team. To enquire on your repair, please contact the service centre directly at 1300-300-776.

How do I get a repair carried out?

Our Head Office Service Centre is currently operating via postal service. CLICK HERE for instructions on how to send your watch in for repair. For our Melbourne boutique, please contact the Melbourne service centre directly by phone at 03 9644 5555 or email to

I still need more information

Please contact either boutique team directly with any questions or inquiries. Our contact details are above.