Sydney (02) 9805 4747 | Melbourne (03) 9644 5510 | General & Online Sales Enquiries 1300 368 546

Seiko Online Sales Terms & Conditions

Taxes

All our prices are GST-inclusive.

Shipping

Our watches are shipped free of charge within Australia. Shipping addresses must be a physical address where goods can be delivered and signed for. NO PO BOXES, PARCEL LOCKERS OR LOCKED BAGS.

Delivery of Goods

All goods will be shipped from our warehouse located in Sydney Australia. The product will be delivered by StarTrack with full parcel tracking. Once your goods are shipped, we will then email you the shipment tracking number and instructions on how to track your shipment to your nominated email address. Deliveries will only be made to physical addresses where goods can be delivered and signed for. NO PO BOXES, PARCEL LOCKERS OR LOCKED BAGS.

Delivery Time

Most orders leave our warehouse within 2-3 business days. Depending on your location, shipping usually takes 2-4 business days. If you have not received your order within 8 business days please email us your order number, name, address, and phone number. The best email address is online@seiko.com.au

Special Order

SEIKO Boutique online services is able to source other SEIKO watches outside of the set range contained on this website. If you have a special order please email online@seiko.com.au with the model number you wish to order, your name, address, and contact telephone number. We will enquire whether that model is available. We will usually reply to you within 7 working days with the product availability, a price, a lead time and instructions on how to confirm your order. If you agree to the special order conditions your order will be committed. Special Order Products are often particularly rare, bespoke or otherwise difficult to obtain or sell to other customers so there is no refunds, returns, credits, or exchanges available on Special Order Products.

Pre-Order & Out Of Stock Registration Purchases

Some products will be made available for consumers to view on the website and be notified when they become available for pre-order, or added back into stock to purchase on our website. By submitting your details you agree to be contacted by SEIKO Australia Pty. Ltd, by an automated email generated from our website. This email will be sent to all consumers that have registered for that items at the same time. By registering you are not guaranteed to make a purchase as sometimes inventory on our website may be exceeded by registrations and not all consumers can be accommodated to their purchase. SEIKO Australia takes no responsibility if the email is lost in transmission or lands in your SPAM folder or if items are sold out or out of stock before you have viewed the email.

If you are notified an item is back in stock, or has been made available for Pre-order you will need to visit our website and complete the order process of adding the item to your cart and making full payment and ensuring you nominate a physical address that a delivery can be signed for NO PO BOXES, NO PARCEL LOCKERS, NO LOCKED BAGS. If your payment has been successful and you have met the delivery requirements mentioned above the item will be sent to you when it comes into stock. If you do not comply with this process e.g. nominating the incorrect address your order, your order will be cancelled and the item made available for sale again in the store to other consumers and a refund will be carried out within 10 days.

When placing a pre-order we will advise ESTIMATED DATES of despatch from our Sydney warehouse. Delays may occur due to production, logistics, and CITIES. The dates are only an estimate and we cannot guarantee this, however, every effort is made to give consumers the best estimated time frame.

Pre-Order Cancellations can be made within 3 working days of placing your pre-order. You will need to contact online@seiko.com.au with your name, address, order number and phone number to cancel an order. The order will be cancelled and a refund made within 10 days to your original payment type. If the order has been processed, and has not left our warehouse we will stop the order and carry out a refund within 10 days to your original payment type. If the order has left our warehouse you will be responsible for returning the item to us. Refer to the Return Shipping Costs & Procedure noted below in this policy.

SEIKO Australia cannot be held responsible for any computer, electronic, or payment errors that may occur during the sales process.

Return Policy

All our products are tested and checked prior to despatch, but should you encounter a problem please contact us online@seiko.com.au with your name, address, phone number, order number, and the problem you are experiencing. Sometimes these problems are easily rectified without the need to return your order.

SEIKO Boutique online services provides a full money back guarantee on all our goods sold. If you are not entirely satisfied with the goods, it can be returned providing the following conditions are met;

1) The watch must be brand new, unused, undamaged, and in original packaging and include the guarantee & instruction book, along with any additional items issued at the time of sale. Watches that have been modified such as engraving, or band adjustment are not eligible for return. Note that products that fall under the Special Order Policy are not eligible for return, exchange, refund, or credit.

2) You must notify us within 10 business days from the receipt of your goods if you wish to return your purchase. Email online@seiko.com.au with your name, address, phone number, order number, and the reason for your return. You will be issued with a Return Authorisation Number via your nominated email address.

Return Shipping Costs & Procedure

Before returning any product please contact us on online@seiko.com.au with your name, address, phone number, order number, and the problem that has occurred. We will then advise you the required steps necessary to return the product. If there has been an error as a result of our action or the product is faulty or becomes faulty within the first 10 days then we will arrange and pay for a courier to collect. If the watch is being returned due to change of mind you are responsible for any return shipping costs and liability for lost or stolen parcels. We recommend returning your order by registered post or courier with full tracking along with the appropriate insurance to cover your shipment.

If the product is faulty after the first 10 days then you will need to contact one of our Service Centres listed here.