Seiko Boutique - Online Sales | Placing an Order

Placing and order

Desired items need to be added to your cart, but are not confirmed until payment has been completed. Placing an item in your cart does not reserve the stock.

Seiko Boutique Online reserves the right to accept or reject your order for any reason. This can include the unavailability of any product, an error in specifications, pricing, or description of a product posted on our website, an error with your order, or an error in the system in which we use to offer purchasing online.

Special Order

SEIKO Boutique online services is able to source other SEIKO watches outside of the set range contained on this website. If you have a special order please email online@seiko.com.au with the model number you wish to order, your name, address, and contact telephone number. We will enquire whether that model is available. We will usually reply to you within 7 working days with the product availability, a price, a lead time and instructions on how to confirm your order. If you agree to the special order conditions your order will be committed. Special Order Products are often particularly rare, bespoke or otherwise difficult to obtain or sell to other customers so there is no refunds, returns, credits, or exchanges available on Special Order Products.

Pre-Order & Out Of Stock Registration Purchases

Some products will be made available for consumers to view on the website and be notified when they become available for pre-order, or added back into stock to purchase on our website. By submitting your details you agree to be contacted by SEIKO Australia Pty. Ltd, by an automated email generated from our website. This email will be sent to all consumers that have registered for that items at the same time. By registering you are not guaranteed to make a purchase as sometimes inventory on our website may be exceeded by registrations and not all consumers can be accommodated to their purchase. SEIKO Australia takes no responsibility if the email is lost in transmission or lands in your SPAM folder or if items are sold out or out of stock before you have viewed the email.

If you are notified an item is back in stock, or has been made available for Pre-order you will need to visit our website and complete the order process of adding the item to your cart and making full payment and ensuring you nominate a physical address that a delivery can be signed for NO PO BOXES, NO PARCEL LOCKERS, NO LOCKED BAGS. If your payment has been successful and you have met the delivery requirements mentioned above the item will be sent to you when it comes into stock. If you do not comply with this process e.g. nominating the incorrect address your order, your order will be cancelled and the item made available for sale again in the store to other consumers and a refund will be carried out within 10 days.

When placing a pre-order we will advise ESTIMATED DATES of despatch from our Sydney warehouse. Delays may occur due to production, logistics, and CITIES. The dates are only an estimate and we cannot guarantee this, however, every effort is made to give consumers the best estimated time frame.

Pre-Order Cancellations can be made within 3 working days of placing your pre-order. You will need to contact online@seiko.com.au with your name, address, order number and phone number to cancel an order. The order will be cancelled and a refund made within 10 days to your original payment type. If the order has been processed, and has not left our warehouse we will stop the order and carry out a refund within 10 days to your original payment type. If the order has left our warehouse you will be responsible for returning the item to us. Refer to the Return Shipping Costs & Procedure noted below in this policy.

SEIKO Australia cannot be held responsible for any computer, electronic, or payment errors that may occur during the sales process.